Training Delivery

Home

PDG has developed interactive core courses that can be customized for your company's policies and procedures. The exercises, scenarios, and role plays can also be adapted to reflect your company's issues. Train-the-Trainer can be offered for each course.

Implementing Change
Design change initiative
Identify stages of change
Implement strategies for maintaining productivity
Strategic Planning
Identify purpose, vision, and goals
Develop strategies and performance measures
Complete Force Field analysis
Managing Projects and People
Write Statement of Work
Develop Gantt Chart
Maintain communication
Measuring Performance
Conduct gap analysis
Design and implement interventions
Evaluate outcomes
Benchmarking
Identify best in class
Analyze gaps
Plan and implement process improvement
Improving Processes
Map processes
Identify nonvalue added steps
Implement and evaluate improvement measures
Making Effective Decisions
Explain the difference between decision making and problem solving
Use the decision making process
Use four decision making styles appropriately
Solving Problems
Use problem solving process
Collect data
Brainstorm ideas
Resolving Conflict
Diagnose causes of conflict
Identify misunderstandings
Negotiate resolutions
Building Teams
Describe types of teams
Plan task and relationship strategies
Facilitate team meetings
Managing Stress
Identify stress signature
Identify source of stress
Plan stress reduction strategies
Workplace Ethics
Value differences
Communicate goals and requirements
Evaluate results
Managing for a New Era
Describe characteristics of management roles
Develop strategies for each role
Evaluate performance
Coaching for Performance
Describe the functions of a coach
Use the coaching process
Ask and answer questions effectively
Effective Customer Center Communication
Describe communication processes
Listen actively
Use questions effectively
Presenting for Information and Action
Identify audience and requirements
Identify purpose
Use examples and analogies
Speak clearly and persuasively
Writing for Results
Identify audience and requirements
Identify pupas
Use active language
Write concisely and clearly

 

 

[ Home ]

Send mail to rwilburn@perform-design.com with questions or comments about this web site.
Copyright © 1998 Performance Design Group, Inc.